Philippe Mesritz

I lead Customer Success across The Access Group's Americas Hospitality division, overseeing CSMs, onboarding, support, and knowledge teams. Before this, I ran full P&L as General Manager for Nimble AMS at Momentive Software, where I pushed Net Retention to 121.5% and lifted NPS 12 points. At Khoros, I spent years rebuilding customer success frameworks, cutting churn, and engineering a health score model that hit 98% accuracy on three-month forecasts. I also coach and mentor leaders on shifting how they think, not just what they do. Ask me about building customer success teams, improving net retention, leading through M&A integrations, and executive coaching.