Pete Jones

I'm Pete, founder and CEO of Grypp. I started the company after a chance meet with a BPO exec in a bar, realizing call‑center agents were stuck using voice and text to fix problems only customers could see. We built a patented visual‑engagement stack so agents and customers see the same thing at the same time, cutting friction, callbacks and boosting sales. I often hear people ask if it’s a nice‑to‑have or essential, and I explain that agents are the single biggest cost of any call center and anyone footing that bill should regard sight as table stakes given the huge ROI's leveraged when agents can see what they're doing rather than operating blind - the cost increments are relatively minor - the outcomes wildly different.