Marc Haine

I help leaders turn everyday operations into experiences people remember. As a keynote speaker and customer experience strategist, I work with managers and frontline teams on employee engagement, service culture, and empathetic leadership through a framework borrowed from live theatre. I also wrote "Lights! Camera! Action!" and recently founded Elite Headline Speakers, a boutique speaker curation agency in Edmonton focused on real outcomes over booking volume. Ask me about designing customer and employee experiences, responding to harsh online reviews, keynote speaking, and building a speaker bureau.