Kazuki Horiguchi
Dynamic Senior Technical Support Engineer with over 15 years of experience in 24/7 global environment. Recognized for mentoring and leading teams in both English and Japanese from series C to the large enterprise.
I'm Kazuki, Senior Technical Support Engineer at Salesforce. I solve complex technical problems for Japanese-speaking customers and mentor support teams across time zones. Over 15 years I've worked in 24/7 global environments, scaling support operations from series C startups to large enterprises.
Previously I built technical support teams at Vonage and Marin Software, working at the intersection of customer success and product engineering. Bilingual in English and Japanese.
Ask me about technical support at scale, building bilingual support teams, and working across global time zones.
Ask me about
By using this service, you agree to the Terms of Service and Privacy Policy.