Janelle Barlow
About
Janelle Barlow is a businesswoman, speaker, and best-selling author passionate about service, complaint handling, and branding. Her book A Complaint is a Gift has been published in over 20 languages.
Janelle also wrote Branded Customer Service and Emotional Value, holds a Ph.D. from the University of California, Berkeley, and is a Certified Speaking Professional. Ask her about complaint handling, customer service, or branding.
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