Gill Walker

Gill Walker helps executives and organisations make better technology and transformation decisions, turning CRM and Microsoft Dynamics 365 investment into measurable business value.

As Managing Director of Opsis, Gill works at the intersection of executive decision-making, business transformation and deep platform expertise. She brings more than two decades of CRM experience to the questions that determine whether technology delivers real value: What are we trying to achieve? What needs to change? How will people work differently? What decisions need to be made? And only then, what should the technology do?

Gill is an executive adviser, keynote speaker, trainer and one of Australia's most experienced Microsoft Dynamics 365 practitioners. Her unusual strength is her ability to move comfortably between the boardroom and the build team. She can challenge the strategic assumptions behind a technology investment, then dive deeply into Dynamics 365 and Power Platform to understand what is really happening on the ground.

Her work is grounded in a simple principle: technology decisions are rarely just about technology. Successful CRM and digital transformation require the right combination of people, process, platform, leadership, governance and commitment.

Through Opsis, Gill helps organisations make sound CRM and technology decisions, turn around underperforming Dynamics 365 environments, improve adoption and business processes, build internal capability, and realise greater value from technology they already own.

She is known for making complex ideas understandable, asking the questions others sometimes avoid, and connecting strategic intent with practical execution.

Ask Gill about CRM and Dynamics 365 strategy, technology investment and business value, CRM turnaround, user adoption, digital transformation, governance, implementation decisions, or why good technology so often produces disappointing business outcomes.