Alberto Franco Vasquez

I'm Alberto, a Senior IT Consultant with over 20 years of experience supporting end-users across Windows and Linux environments. I specialize in troubleshooting hardware and software, managing Active Directory, and resolving network and system issues for remote teams.

I focus on delivering technical solutions that meet SLAs under ITIL best practices, working across virtualized environments and monitoring performance through KPIs. I'm proactive, adaptable, and customer-focused.

Ask me about remote IT support, Active Directory troubleshooting, Windows Server, and working under ITIL frameworks.