Emilia D'Anzica, MBA, PMP

I'm Emilia, executive leader, educator, and transformation coach who runs Emilia SpeaksCX and advises B2B SaaS teams on customer experience and growth. I sold Growth Molecules Academy and Consulting and now work with companies as a coach, advisor, and speaker while teaching at University of Chicago Booth and Saint Mary's College. I have led customer success and operations roles across multiple SaaS companies, helped scale teams and programs, coauthored Pressing ON as a Tech Mom, and cofounded Sonoma Creek Ventures. I hold an MBA and PMP and work from San Francisco.

And my hot take is customers care more about reliable outcomes than shiny feature demos.