Cheryl McCloud

I'm Cheryl, a customer operations and training leader with over 15 years managing high-volume support channels. At Trader Interactive I owned our Intercom system, configuring inboxes, macros, and routing to maintain a 92% CSAT rating while triaging thousands of tickets.

I'm proficient with AI-assisted support tools and use generative AI to streamline workflows and documentation. I'm a calm, empathetic multitasker who gathers clear context to resolve or escalate technical issues fast.

Ask me about Intercom and Zendesk setup, AI-assisted support workflows, and maintaining high CSAT in high-volume environments.