Bob London

I'm Bob London. I'm a globally-recognized customer discovery and listening expert, coach and speaker. I teach a proven, proprietary method called "RAD" for short - The Radically Authentic Discovery (RAD) Methodology - that helps B2B account managers, customer success, and sales professionals have more strategic, authentic, open-ended convos that uncover prospects' and customers' unspoken pain, risk and revenue opps.

RAD - or Radically Authentic Discovery - is based on 3,000+ customer discovery conversations and features disruptive questions; deep listening techniques such as Silence Til you Fully Understand ($TFU) and "dwell before you sell;" and custom AI power tools to get customers to open up like never before about THEIR 3 Ps (problems, priorities and perceptions ) and how THEY define value.

I've had the privilege of working with B2B teams at companies including Freshworks, Dropbox, Miro, SAP Concur, Splunk and Meta as well as many growth-stage organizations looking for an authentic, conversational approach - augmented by AI - to engage, win, keep and grow customers.

Reach me any time at bob@boblondon.co.