I'm Anubbhav, Manager of Customer Success at ProcureDesk. I lead both the Success and Support teams, making sure clients get value out of the product and know how to use it. I've spent 13 years in SaaS operations, previously managing client support at EthosData and building customer service systems at Convergys.
I train teams to solve problems creatively and care about turning frustrated users into long-term customers.
Ask me about customer success strategy, team training, SaaS retention, and support operations.
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