Alex East

I'm Alex, a Global Product Manager at Hyatt building Colleague Advantage, the proprietary system running front desk operations across 1,300+ hotels worldwide. I've led integrations across 500+ APIs, cut front desk onboarding time by 90%, and helped boost World of Hyatt loyalty enrollments by 20% at the property level. I started my career on the hotel floor as a front office supervisor, which shapes how I think about every product decision. Ask me about hotel property management systems, loyalty program optimization, onboarding and training design, and breaking into hospitality tech.