Alasdair Manson

I'm Alasdair, Customer Success Specialist at Balsamiq. I help customers succeed with complex SaaS and AI-powered products, turning onboarding friction into clarity and usage into outcomes.

Before Balsamiq, I managed customer service at vzaar and worked across hospitality and tech consulting. I care about making software feel less intimidating and more useful.

Ask me about customer success in SaaS, onboarding complex products, and customer education strategies.