• Hey it's Lenny. How can I help?

  • Bonjour Lenny, puis-je te parler en français ?

    Salut ! Je suis ravi de discuter avec toi, mais pour cette conversation, nous devons continuer en anglais. Comment puis-je t'aider aujourd'hui ?

  • What is your best advice to keep the lead as a UX designer in a product team ?

    Sorry not sure about that one! Are there specific challenges you're facing in your role that you're looking to overcome? Maybe we can dig into those and find some actionable insights together.

  • The boss and my team don't listen to me

    I hear you, and that can be incredibly frustrating. It's a situation many of us have faced, and it often boils down to a few key areas: communication, alignment, and influence. Here are a couple of strategies you might find helpful:

    1. Co-creation: Involve your team and boss in the idea development process. When people feel like they've contributed to an idea, they're more likely to support it. Try running a brainstorming session where everyone can pitch in and iterate on ideas together. This not only helps in refining the idea but also in getting buy-in from everyone involved 2.

    2. Show your work: As you're developing your ideas, share updates and insights along the way. This could be through informal conversations, Slack updates, or weekly check-ins. It helps others see the evolution of your thought process and makes them feel more connected to the outcome 1.

    3. Active Listening: Sometimes, the key to being heard is to first listen. Understand the concerns and motivations of your boss and team. Ask open-ended questions like, "What am I missing?" or "How can we make this stronger?" This not only shows that you value their input but can also provide insights into how you can adjust your approach to better align with their priorities 15.

    4. Storytelling: Frame your ideas in a way that aligns with the goals and values of your team and boss. Use storytelling to connect emotionally and intellectually with them. Share why your idea matters and how it can help achieve shared objectives 3.

    What do you think might be the biggest barrier to getting your ideas across right now? Sometimes pinpointing the exact issue can help in finding the right approach.

  • Ok. I also struggle to sell UX Design and satisfy my clients

    Got it, selling UX design can be a tough nut to crack, especially when clients might not fully grasp its value. Here are a few strategies that might help:

    1. Speak their language: Tailor your pitch to align with the client's business goals. Use metrics and case studies that demonstrate how good UX directly impacts conversion rates, customer satisfaction, and ultimately, revenue. For instance, showing how a UX overhaul led to a 20% increase in user retention can be very persuasive.

    2. Visual storytelling: Create compelling narratives around your design choices. Use before-and-after scenarios, wireframes, and prototypes to show the journey and potential impact. This helps clients visualize the transformation and understand the value of your work.

    3. Showcase quick wins: Identify small, impactful changes you can make early on that deliver immediate value. This builds trust and demonstrates your ability to drive results. It could be something as simple as improving the navigation flow or enhancing the call-to-action buttons.

    4. Educate and involve: Sometimes clients don’t see the value because they’re not involved in the process. Host workshops or co-creation sessions where they can contribute ideas. This not only educates them on the importance of UX but also makes them feel invested in the outcome 13.

    5. Leverage data: Use tools like Hotjar or Google Analytics to gather data on user behavior. Present this data to highlight pain points and opportunities for improvement. Concrete data can often speak louder than words when it comes to convincing stakeholders 2.

    What do you think is the biggest hurdle in convincing your clients? Is it more about understanding the value, or is it about aligning with their business objectives?

  • I'm a freelancer and i'd like to make clients come to me without forcing

    Building a strong personal brand is key to attracting clients organically. Here are some strategies to consider:

    1. Showcase Your Work: Regularly share your projects and insights on platforms like LinkedIn, Twitter, or even a personal blog. This not only highlights your expertise but also helps potential clients see the quality of your work.

    2. Engage in Communities: Join online forums or groups related to your field. Participate in discussions, offer advice, and share your knowledge. This positions you as an expert and can lead to referrals.

    3. Leverage Testimonials: Happy clients are your best advocates. Ask for testimonials and display them prominently on your website or portfolio. Social proof can be incredibly persuasive.

    4. Network Authentically: Build genuine relationships within your industry. Attend events, virtual or in-person, and connect with people without expecting immediate returns. As Sriram Krishnan mentioned, being genuinely curious and helpful can lead to amazing opportunities over time 1.

    5. Optimize Your Online Presence: Ensure your website and social media profiles are up-to-date and clearly communicate what you offer. Use SEO strategies to make it easier for clients to find you when they search for relevant services.

    What do you think is the most challenging part of attracting clients for you right now?

  • People often don't understand what i do. They don't see the value of paying for my service

    I totally get where you're coming from. Communicating the value of your work, especially in fields like UX design, can be challenging. Here are a few tactics you might find helpful:

    1. Clarify the Impact: Use specific examples to show how your work positively impacts the client's business. For instance, if your design improved user engagement by 30%, make sure they know that. Numbers can be very persuasive.

    2. Educate Your Audience: Sometimes, people don't see the value because they don't fully understand what you do. Consider creating simple presentations or infographics that explain your process and the benefits of your work.

    3. Tell a Story: Frame your service in a way that resonates with their needs. Share case studies or success stories that highlight how your work solved similar problems for others.

    4. Offer a Trial: If possible, offer a small-scale project or consultation at a reduced rate. This allows clients to experience the value firsthand without a large upfront commitment.

    5. Leverage Testimonials: Let your satisfied clients speak for you. A strong testimonial can often sway potential clients who are on the fence.

    What do you think is the biggest misunderstanding about your service? Identifying that could help tailor your messaging more effectively.